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IMPACT
OF MODERN OFFICE EQUIPMENTS ON SECRIETEL STAFF IN NNPC ENUGU DEPOT
TABLE OF CONTENTS
Title page i
approval page ii
approval page ii
Certification iii Dedication iv
Acknowledgement v
Table of Contents vii
Abstract x
CHAPTER
ONE
INTRODUCTION
1.1 Background of Study 1
1.2 Statement of the problem 4
1.3 Purpose of the study 5
1.4 Research Questions 6
1.5 Significance of the study 7
1.6 Scope of the study 7
1.7 Definition of terms 8
CHAPTER
TWO
LITERATURE
REVIEW
2.1
Definition of modern office equipment 10
2.2
Types of office equipment 11
2.3
Sources of acquiring office equipments
14
2.4
Determine the training needs for
operators 15
2.5
Designing of training program for
operators 16
2.6
Maintenance of office equipments 18
2.7
Advantages of using modern office
equipment
19
2.8
Disadvantages of using modern
office
equipment
21
2.9
Summary 23
CHAPTER
THREE
3.1 Research Methodology 25
3.2 Population 25
3.3 Sampling techniques/samples size 26
3.4 Method and source data collection 26
3.5 Tools for data analysis 26
CHAPTER
FOUR
4.1 Data Presentation and Analysis 28
4.2 Discussion of finding 31
CHAPTER
FIVE
Summary,
Conclusion and Recommendation
5.1 Summary 32
5.2
Conclusion 33
5.3
Recommendations 34
5.4
Limitations of the study 36
5.5 Suggestions for further studies 36
References 37
Appendix
1 38
Questionnaire 39
ABSTRACT
This study focused on “modern office
equipments and their contributions to the success of a business organization (a
case study o f NNPC Enugu) to achieve this purpose some research questions were
raised and a review of related literature was made. The survey research design
was adopted in this study. The population of the study includes workers, and
management of NNPC Enugu depot. A sample of 150 respondents and random sampling
technique was used in selecting the workers in a particular unit of the
organization. Data for the study were obtained from both the primary and
secondary source. Personal interview was also employed to confirm the
responses. The data generated from this study were analyzed using simple
percentage, table rating scales and mean scores. The major findings showed that
the modern office equipments contribute immensely to the success of business
organizations like NNPC Enugu depot. Based on these findings, the researcher
recommended: Acquiring of standby generating sets, provision of spare parts and
qualified staff to facilitate productivity in the organization.
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
The use of modern office equipment is
inevitable to offices in this modern era- until the 15th century.
Before the advent of typewriters, publication of business documents was a
difficult job and bored mostly to secretaries because everything has to be
handwritten.
With time and technological growth,
business organizations witnessed information overload due to over increasing
commercial transactions. Business therefore, needs technology to turn out words
effectively, efficiently and continuously.
These
days, the world of work is changing fast, as we approach the new millennium modern equipment are fast
replacing manual machines in the
workplace, computer automated machines have gradually taken the work of men.
With the level of sophistication and cut throat competition in our society,
nobody is resting on their oars in the new technological age.
Before
now, most employers of labour needed all kinds of categories of workers. Some
were trained on the job, while others came as experts. In the factories, people
were employed in their thousands to do all kinds of jobs. Production machines,
acquired long age, took time to warm up for use while workers took their turn
in churning out the large number of workforce.
Most management, employers of labour are
of the view that the introduction of high technology to the workplace has made
the work easier, faster, saves time and cost, especially on overhead, better
than employing a multitude with no result.
Again, with the introduction of new
technologies, business men have been saved from carrying huge sums of money all
over the place, the advent of electronic fund transfer is a pointer to this
topic.
The use of internet, E-mail, pagers,
digitized telephone services, mobile phones, answering machines have made the
job of executive, top managers less cumbersome and communication gap has been
bridged with the popularization of these gadgets. Business and transactions can
be discussed through these services.
Even in terms of society for the
workplace it is common feature in some big organization to mount circuit
television, to monitor movement of people. Big time executive also use close
circuit television to wade off intruders and those they don’t want to see, with
this, productivity is thus enhanced.
BRIEF
HISTORY OF NIGERIAN NATIONAL PETROLEUM CORPORATION (NNPC) ENUGU DEPOT
NNPC (Nigerian National Petroleum
Corporation) depot Enugu is located at Emene in Enugu East local government of
Enugu state. Commissioned on 25th August, 1979 by the military
Administration of the then Anambra state Col. D.S Abubakar.
It has a total capacity of 12 million
liters of petroleum products. It has only three by products in stock which
include Premium Motor Sprit (PMS) otherwise called petrol, Dual Purpose
Kerosene (DPK) and Automobile Gas Oil (AGO) ago or diesel for onward
distribution to her customers the oil marketing companies.
Enugu depot has a total number of six
departments namely: Administrative, sales, security, accounts operation and
safely departments with a total workforce of 250 workers. Each department is
managed by the head of such department who equally reports to the depot manager
who is the overall boss.
1.2 STATEMENT OF THE PROBLEM
In a developing country like Nigeria,
the use of modern office equipment in the office is still minimal because they
lack the technical know how to put the one their disposal to good use. Lack of
stilled manpower to update and maintain already acquired machines. Besides,
constant power failure from the public electricity supply has not helped
matters in any way.
More over, some office worker especially
secretaries sees the technological improvement as a challenge and also as
threat to their job. These problems and anxiety in the minds of office workers,
is likely to lead to a drastic reduction in production in most office.
Finally,
this situation calls for serious policies by management dealing with the
problem, which psychologically destroys the mental and emotional state of workers.
1.3
PURPOSE OF THE STUDY
For
every act, there must be a reason and in light of this, the purposes of this
study are:
1. To discover what office equipment is all
about.
2.
To identify the contributions of
modern office equipment on the success of business organization.
3.
To examine the training needed for the
operation of these office equipments.
4.
To identify how to maintain them in
the office.
To discover the
problems associated with the use of these equipments.
1.4 SIGNIFICANCE OF THE STUDY
The
significance of this study “modern office equipments and their contributions to
the success of a business organization, a case study of NNPC Enugu depot” is
that it will create awareness as well provide information on the roles these
modern office equipment plays in seeing that NNPC Enugu depot achieve their
goals and also meet up the standard. It is also recommended to the society in
general and whosoever wishes to achieve efficiency on prudent.
1.5 RESEARCH QUESTION
1.
What is office equipment all about?
2.
Do these modern office equipments
actually have any contribution on the success of business organization?
3.
Do the operation of these modern
equipments need any training program?
4.
Do these modern office equipments
require proper maintence?
5.
Is there any problem associated with
the use of these modern equipments?
1.6 SCOPE OF THE STUDY
The
researcher is concerned with the contributions of modern office equipments to
the success of business organization with particular reference to Nigerian
National Petroleum Corporation (NNPC) Enugu depot in Enugu east local
government area in Enugu state.
1.7
DEFINITION OF TERMS
v Office:
it is a place /room /building where clerical duties are carried out.
v Modern: involving
up-to-date techniques or equipment. it is also refers as most recent or current
v Equipment: the
tools / items needed for a particular purpose. In order words, it also means
things that are needed to carry out work / job in the office; it could be
electrical or manual.
v Researcher: person
that carry out the piece of work.
v Accuracy:
error free presentation.
v Machine:
a device with an electrical power attached to it used in office production.
v Crude/Manual:
equipment that require physical exertion of energy to operate.
v Efficiency:
prompt delivering of jobs.
v Business:
knowledge of commercial procedures i.e. buying and selling.
v Operation:
the manner in which business is carried out.
v Production:
output, increase in manpower.
v NNPC:
Nigerian National Petroleum Corporation
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