ATTENTION:
BEFORE YOU READ THE CHAPTER ONE
OF THE PROJECT TOPIC BELOW, PLEASE READ THE INFORMATION BELOW.THANK YOU!
INFORMATION:
YOU CAN GET THE COMPLETE
PROJECT OF THE TOPIC BELOW. THE FULL PROJECT COSTS N5,000 ONLY. THE FULL
INFORMATION ON HOW TO PAY AND GET THE COMPLETE PROJECT IS AT THE BOTTOM OF THIS
PAGE. OR YOU CAN CALL: 08068231953, 08168759420
TRADE CONFLICT AND ORGANIZATIONAL SUCCESS (A
SURVEY OF NIGERIA BOTTLING COMPANY LTD, BENIN CITY)
Abstract
Effect of trade conflict on organization
success is intended to investigate the productivity in time of conflict and
what the implication is on organization success. A population of three hundred was considered for the study
and questionnaire were administered to one hundred and fifty five of managerial
and non-managerial staff. The questionnaire were referred and analyzed using
chi-square and sample percentage method also finding shown that conflict in
organization has adverse effect on its survival on the basis of this; it was
recommended that expert should be met to educate management on handling on
organization conflict.
TABLE OF CONTENTS
Front Page i
Title Page ii
Certification iii
Dedication iv
Acknowledgements v
Abstract vi
Table of Contents vii
Chapter One: Introduction
Background to the Study 1
Statement of the Study 3
Objectives of the Study 4
Research Questions 5
Statement of Hypotheses 5
Scope of the Study 6
Significance of the Study 6
Limitations of the Study 7
Operational Definition of Terms 8
Chapter Two: Literature Review
Introduction 12
Theories of Organizational Conflict 14
Types of Conflict 15
Causes of Conflict in Organization 18
Effects of Conflict in Organization 21
Conflict Management in Organization 26
Strategies of Conflict Resolution 27
Chapter Three: Research Methodology
Research Design 30
Population of the Study 31
Sample/Sampling Procedures 31
Instrument of Data Collection 32
Method of Data Collection 32
Method of Data Analysis 33
Chapter Four: Data Presentation and Analysis
Data Presentation 34
Data Analysis 44
Text of Hypothesis 46
Discussion of Findings 47
Chapter Five: Summary of Findings, Conclusion
and Recommendations
Summary of Findings 48
Conclusion 48
Recommendations 49
References 51
Appendix I 53
Appendix II 54
CHAPTER ONE
INTRODUCTION
Organizations are complex in nature. They are
made up of people from different background in terms of needs, goods, skills,
status, knowledge, style, interest value and aggressiveness.
Under this status of diversities, individual
and groups are sometimes bound to disagree on issue with emotional intensity
thus conflict according to Free Him (1982) stated that conflict is a
disagreement between two or more parties over the same issue which has
alternate cost. Conflict in an organization ranges from minor to major
disagreement between workers themselves subordinate with basses, bosses
themselves and worker with management.
Also trade conflict according to Tuka (1974)
as a conflict between worker and employees which is “connected with” one or
more of the following term and conditions of employment, engagement or non
engagement or suspension of employment of workers, allocation of work,
discipline, membership or non membership of a union.
In a work place trade conflict, employees are
usually not satisfied with certain employment conditions. They may want more
wages better benefits, different working hours, or adjustment to conditions in
the work place.
Organization is often characterized by
interdependency when there is interdependency between workers, the parties
involved must work out their relation across boundaries between individuals and
among group in the organization.
Areas of conflict is one of the most prevalent
issue in organization. It has been one of the tools that management use to
develop the relationship between managers and staffs, its in view of this, the
study looked at the effect of trade conflict on organization success by using
Nigeria Bottling Company Ltd., Benin City as a case study.
Organization strives to achieve its goals and
objectives, organizational conflict is endemic in a organization. Its so
disruptive that employees cannot give proper attention to performance goals
because interpersonal and inter group.
In managing conflict employee’s are motivated
to resolve conflict so that these conflicts don’t disrupt the normal day
activities.
Some viewed conflict as bad, a considerable
attention should be given to reduce or dominate it also some disagree with this
technique because suppressing it may not allow them to get to the root cause of
the conflict.
Some believed that conflict can be resolved by
confrontational technique, where opposing parties openly share their views to
each other.
Some argued that this was not going to solve
the conflict in one was willing to state the real causes of the conflict, these
controversial statement now lead to the study of this research work, using
Nigeria Bottling Company Ltd as a case study.
Conflict is the difference between the goals
of management and individual workers. For managers to effectively utilize the
human resource to achieve the organizational objective, there is need to have a
better understanding of the vital areas of conflict.
Ignoring conflict in any organization will
disturb works mode as well as the interpersonal relationship. This will
demotivate workers while the organization suffers in the longs run.
For this reason the objectives of this study
is to identify the following:
To identify the effect of trade conflict on
organizational success.
To examine how conflict management can
increase high productivity of goods and services on organization through
conflict management.
To examine how trade conflict affect the
effectiveness and efficiency.
What are the effects of trade conflict on
organization success?
Can productivity increase through conflict
management?
How does trade conflict affect organization
effectiveness and efficiency?
Statement OF Hypothesis(es)
For the purpose of this study, the following
hypotheses which are in the null form shall be tested.
Hypothesis I
Ho:
Trade conflict does not affect organization success.
Hi:
Trade conflict can lead to organization success.
Hypothesis II
Ho:
Conflict management cannot lead to increase in productivity.
Hi:Conflict management can lead to increase in
productivity.
Hypothesis III
Ho:Trade conflict does not affect organization
effectiveness and efficiency.
Hi:Trade conflict can affect organization
effectiveness and efficiency.
The scope of this study is based on solving
the conflict between worker and employees in an organization over terms of
employment working conditions and related matters. Conflict could come as a
result of interdependent work activities also evaluating strategies of managing
conflict in the organization.
Understanding causes of conflict in the
organization, this research is limited to Nigeria Bottling Company Ltd, Benin
City (NBC) as the institute under study. Its actually design to know how
conflict affect effectiveness and efficiency in organization.
Significance of the Study
The significance of this research is in two
fold, the practical and theoretical. The practical aspect will be useful to
Nigeria Bottling Company Limited, Benin City as a case study.
All observation findings and recommendations
of this study will be useful to the management in dealing and coping with
conflict as an unavoidable phenomenon in organization.
Thus, the research work finding from
provisional project and journals on the topic will be very useful to the
company effectiveness and efficiency to achieve the overall organizational goal
and objective in discovering the areas where the company has been negligent and
thereby taking corrective measures. Its also believed that findings will help
to identify areas where amendment need to be done so that effect should be
directed toward the areas concerned.
In the course of carrying out the research
work, there were some limitations encountered. Some of the limitations are the
busy nature of the company; Nigeria Bottling Company, its staffs made
collection of relevant data from them very difficult.
The attitude of some respondents were hostile
which made it difficult to gather information from them since some refuse to
return the questionnaires distributed to them. This can be seen from the fact
that 300 questionnaires given out, but only 125 were returned back.
Another problem encountered were certainly not
easy management of Nigeria Bottling Company were reluctant in allowing the researcher
to get vital information from the company under study as they were
confidential.
Most of the workers decline accepting
questionnaire and finally, in spite of these difficulties adjustable and
acceptable work has been done to this research work.
Operational Definition of Terms
The following terms are defined as used in
this study. This is to enhance the easy understanding of the study.
Organization: An organization according to
Michael et al (2004) is a set of people working together to accomplish a goal
or a limited set of goals.
It can also be defined as a relationship at
network due point of how the management would like the various function and
activities to be assigned and connected together.
Its collection of people work together to
achieve individual and organizational goals.
Industrial Conflict: Gray and Stark defined
industrial conflict as a disagreement over objective, interest and ideas as
they relate to the functioning of the industrial organization. It can be
measured by the frequency of conflict in the organization, the issue involve in
the conflict and the level of conflict.
Conflict: Fress Ham (1992) stated that
conflict is a disagreement between two or more parties over the same issue
which has alternate cost. Conflict is an organization ranges from minor to
major disagreement between workers themselves, subordinate with bosses and
worker with management.
Trade Conflict: Employment Act 1982 as the
conflict between worker and their own employers and argument between employees
and workers over terms of employment working conditions are related matters.
Trade conflict result in a strike where employee refuse to work until their
demands are met most commonly, employees and workers are able to reach an
agreement.
Decision Making: Michael et al (2004) defined
decision making as the selection of one alternative from two or more alternative
based upon some criteria.
Collective Bargaining: Is the process whereby
the union and management arrive at a compromise. It involves the process of
negotiation over the rate of pay wages, hours at work or other conditions of
the employment in the organization.
Strike: As the concerted refusal of members of
a union to work. Its normally used by the union members to achieve their aim.
Reward: This is the benefit that the employee
get for his contribution towards the achievement of the organizational goals.
It’s a leader’s positive reinforcement of sub-ordinates desirable behavior.
Communication Breakdown: As the stoppage in
the communication flow between the workers in the organization.
Communication: Is the transfer of information,
ideas and feelings from one person to another. Any external interference in
this system will lead to the communication breakdown.
Management: Momoh (2002) is the process of
planning, organizing, leading and controlling the organization human and
financial material and other resources to increase its effectiveness. A manager
is a person who is responsible for supervising the use of the organization
resources to achieve its goals.
HOW TO GET THE FULL PROJECT
WORK
PLEASE, print the following
instructions and information if you will like to order/buy our complete written
material(s).
HOW TO RECEIVE PROJECT
MATERIAL(S)
After paying the appropriate
amount (#5,000) into our bank Account below, send the following information to
08068231953 or 08168759420
(1)
Your project topics
(2)
Email Address
(3)
Payment Name
(4)
Teller Number
We
will send your material(s) after we receive bank alert
BANK ACCOUNTS
Account
Name: AMUTAH DANIEL CHUKWUDI
Account
Number: 0046579864
Bank:
GTBank.
OR
Account
Name: AMUTAH DANIEL CHUKWUDI
Account
Number: 2023350498
Bank:
UBA.
FOR MORE INFORMATION, CALL:
08068231953 or 08168759420
AFFILIATE
Comments
Post a Comment