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EFFECTIVE COMMUNICATION AND ITS RELEVANCE TO SECRETARIES’ JOB PERFORMANCE IN AN ORGANIZATION

 

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EFFECTIVE COMMUNICATION AND ITS RELEVANCE TO SECRETARIES’ JOB PERFORMANCE IN AN ORGANIZATION

 

ABSTRACT

 

This work discusses effective communication and its relevance to secretaries’ job performance in an organization. A hundred and twenty questionnaires were shared amongst secretaries of selected organizations. Interviews and surveys were also conducted.

 

Primary and secondary data were used the analysis. Both frequency distribution and regression analysis were used.

 

It was observed therefore that effective communication has a significant positive impact on secretaries’ job performance. Also, there is a relationship between effective communication and secretaries job performance in an organization.

 

The work is made of five chapters with bibliography and list of references

 

TABLE OF CONTENT:

 

CHAPTER ONE

INTRODUCTION

1.1     Background of the Study

1.2     Statement of the Research Problem

1.3     Objectives of the Study

1.4     Significance of the Study

1.5     Research Questions

1.6     Research Hypothesis

1.7     Conceptual and Operational Definition

1.8     Assumptions

1.9     Limitations of the Study

 

CHAPTER TWO

LITERATURE REVIEW

2.1     Sources of Literature

2.2     The Review

2.3     Summary of Literature Review

 

CHAPTER THREE

RESEARCH METHODOLOGY

3.1     Research Method

3.2     Research Design

3.3     Research Sample

3.4     Measuring Instrument

3.5     Data Collection

3.6     Data Analysis

3.7     Expected Result

CHAPTER FOUR

DATA ANALYSIS AND RESULTS

4.1     Data Analysis

4.2     Results

4.3     Discussion

CHAPTER FIVE

SUMMARY AND RECOMMENDATIONS

5.1     Summary

5.2     Recommendations for Further Study

Bibliography

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